FAQ:
♡ When will I get my order?
We’re working quickly to prepare and ship your order. Most orders are processed and ready for shipment within 2-3 business days of purchase. Please note that processing times may occasionally extend during high-demand periods, such as product launches or restocks.
Once your order has shipped, you’ll receive a confirmation email with tracking details. Delivery times vary based on your location, and we appreciate your patience as your package makes its way to you.
♡ Can I cancel my order?
Please contact us at Irisarosaofficial@gmail.com as soon as possible. If your order hasn’t been dispatched yet, we’ll process a full refund immediately.
For faster assistance, include:
✉️ Your order number
✉️ The name used to place the order
Note: Once shipped, cancellations can’t be processed—but you may return the item upon delivery.
We’re happy to help!
♡ What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, please reach out to us, and we’ll do everything we can to make it right.
You may return your order within 30 days of delivery for a refund or exchange. To initiate a return, please email us at irisarosaofficial@gmail.com with your name and order number, and we’ll guide you through the process.
For full details, including eligibility and instructions, please review our Return & Refund Policy:
https://irisarosa.com/policies/refund-policy
Thank you for trusting us—we’re here to help!
♡ What if my order damaged in transit?
While every product undergoes a rigorous 3-step quality check before shipping, we understand that unexpected issues can occur during transit.
If your order arrives damaged or defective, please contact us immediately at irisarosaofficial@gmail.com with:
- Your order number
- Photos/video of the damaged item + packaging
- A brief description of the issue
We’ll respond promptly to arrange a replacement, refund, or store credit—whatever works best for you.
♡ Have other questions?
Email us at irisarosaofficial@gmail.com or DM me on Instagram: @Irisarosa.official. We’d love to hear from you!
